Delivery Information

Orders

  • Standard delivery: All orders have an estimated standard delivery timeframe of 7–10 working days. In many cases, products may be delivered sooner than the stated timeframe.
  • Express delivery: Express delivery is available for £19.99, with an estimated delivery timeframe of 4–6 working days.
  • Deliveries may take place between 7am and 9pm, Monday to Saturday, including weekends where required by the delivery route.
  • Please provide an up-to-date mobile telephone number and email address when placing your order. Delivery details are normally sent by text message or email 24–48 hours before delivery.
  • Your delivery notification will include an estimated delivery date and time slot. You must follow the acceptance or confirmation instructions in the message to secure your delivery slot.
  • Our logistics partners provide a specialist furniture-delivery service. Their professional delivery teams are experienced in handling large, heavy and upholstered products.
  • For room-of-choice delivery to an apartment or flat, products will only be carried to the second floor when a suitable lift is unavailable or when the packaged goods do not fit inside the lift.
  • A courier may occasionally need to cancel or rearrange a delivery because of a vehicle breakdown, an overbooked route, traffic, severe weather or another unforeseen issue. If this happens, the courier will arrange another delivery date.
  • Do not dispose of your existing bed or mattress until your new goods have arrived and have been checked.
  • IMAANI HOME is not responsible for loss of earnings resulting from a delivery being delayed, cancelled or rearranged.
  • Delivery-related issues should be reported to the courier and to IMAANI HOME so the matter can be investigated.
  • A £50 redelivery charge applies where the first delivery attempt cannot be completed because nobody is available, the delivery slot was not accepted, the supplied information is incorrect or suitable access has not been provided.
  • Any visible damage to your property must be recorded on the delivery paperwork before it is signed. Photographs should also be taken before the delivery team leaves.
  • If you select assembly or room-of-choice delivery, you must ensure that the packaged products will fit safely through the property.
  • Measure all entrances, hallways, turns, stairs, landings, lifts and room doorways before placing your order.
  • Delivery teams must be able to carry the products safely. They may refuse to carry an item through an unsafe staircase, doorway, lift or access route.
  • Tall headboards can be particularly large and heavy. A single-piece high headboard may weigh between approximately 60kg and 90kg. Ottoman and divan bases are generally delivered in separate sections. Check that every section will fit through the property.
  • Assembly is non-refundable once booked because trained fitters are reserved for the delivery. If assembly is refused or cannot be completed because the product does not fit, the room is not ready or the property is undergoing building work, the assembly charge will not be refunded.
  • Before a room-of-choice or assembly delivery, protect delicate flooring and remove mirrors, ornaments and other loose or breakable objects from the access route.
  • Delivery dates and time slots cannot be guaranteed because the courier operates a multi-drop service. Traffic and other unforeseen circumstances may cause the delivery to arrive outside the estimated window.
  • Please be available for two hours before and two hours after the estimated delivery slot shown in your delivery notification.
  • If a headboard cannot pass through the property because of restricted access, it remains the customer’s responsibility. If the headboard must be returned for disposal, a £40 disposal charge applies because each bed is made to order.

Additional Information

Recycling of Items

IMAANI HOME does not remove or recycle existing beds, mattresses or packaging.

The removal and recycling of unwanted furniture and packaging is the customer’s responsibility. We recommend contacting your local council or an appropriate waste-removal provider to arrange collection.

Assembly of Goods

Assembly is available for IMAANI HOME products where this service is offered during ordering.

Please ensure that the room is completely clear before the installation team arrives. The team will not dismantle an existing bed or remove packaging after installation.

Assembly applies only to the products purchased from IMAANI HOME.

The assembly charge is non-refundable once the service has been booked. If assembly is declined or cannot be completed because the product does not fit, the room is not ready or the property is undergoing building work, the charge will not be refunded.

Room of Choice

Room-of-choice delivery is available where included or selected with the order.

For apartments and flats, products that do not fit inside a suitable lift will not be carried beyond the second floor.

Delivery above the second floor requires suitable lift access. If no lift is available or the packaged goods do not fit inside it, the products will be left on the ground floor.

Products left on the ground floor must be checked for visible damage before being moved elsewhere by the customer.

Accepting Your Delivery

Check all products and packages for visible damage before signing for the delivery.

If you notice or suspect damage, record this clearly on the delivery paperwork. Mark the relevant item as “Damaged” before signing.

Email info@imaanihome.co.uk within 24 hours of delivery. Include:

  • Your full name

  • Order number

  • Delivery postcode

  • Clear photographs of the packaging

  • Clear photographs of the damaged product

Contact IMAANI HOME

Email: info@imaanihome.co.uk
Telephone: 07395 923194