Complaints Procedure

We want the opportunity to put things right. A clear written summary and supporting evidence help us investigate complaints fairly and quickly.

How to Complain

Email info@imaanihome.co.uk with “Formal Complaint” in the subject line.

Please include:

  • Your full name
  • Order number
  • Delivery postcode
  • A clear timeline of events
  • The outcome you are seeking
  • Any relevant photographs, videos or messages

You may also call 07395 923194, but submitting your complaint by email will help us maintain a clear written record and investigate it properly.

What Happens Next

  1. We aim to acknowledge your complaint within two working days.
  2. A member of our team will review your order, previous correspondence and any relevant evidence provided by a supplier, manufacturer or courier.
  3. We may request additional photographs, videos, measurements or access to inspect the product.
  4. We aim to provide a substantive response within 14 days. If an external investigation is required, we will explain the reason for the delay and provide an update.
  5. If you remain dissatisfied, you may request a senior review. Please explain which part of our response you dispute and provide any additional evidence you would like us to consider.

Alternative Resolution and Your Rights

If we cannot resolve your complaint through our internal procedure, you may seek independent consumer advice from Citizens Advice.

Nothing in this complaints procedure affects your statutory consumer rights.

Contact IMAANI HOME

Email: info@imaanihome.co.uk
Telephone: 07395 923194